privacy policy

Privacy Policy

Effective Date: May 27, 2025

Colony House Motor Lodge
3560 Franklin Road SW
Roanoke, VA 24014
+1 540-510-9200
info@colonyhousemotorlodge.com

1. Introduction

Colony House Motor Lodge ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a reservation, or stay at our property.

2. Information We Collect

A. Information You Provide

• Name
• Email address
• Phone number
• Mailing address
• Payment details
• Reservation details
• Vehicle information

B. Information Collected Automatically

• IP address
• Browser type
• Device information
• Site usage data via cookies or analytics tools

3. How We Use Your Information

We use your information to:

• Process reservations and payments
• Communicate about your stay or inquiry
• Improve our services and website
• Comply with legal requirements
• Send promotional offers (only with your consent)

4. Sharing of Information

We do not sell your personal data. We may share your information with:

• Payment processors
• Service providers (such as reservation systems or website hosts)
• Government authorities when legally required
• Law enforcement to protect our rights or comply with the law

5. Cookies and Tracking

Our website uses cookies to enhance user experience, track website usage, and support functionality. You may disable cookies via your browser settings, though some features may not function properly.

6. Data Security

We implement reasonable safeguards to protect your personal data. However, no method of transmission or storage is 100% secure.

7. Your Rights

You may:

• Request access to the personal data we hold
• Ask us to correct or delete your data
• Opt out of marketing emails

To exercise these rights, contact us at:

info@colonyhousemotorlodge.com

8. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies directly.

9. Children’s Privacy

We do not knowingly collect personal information from children under 13. If we become aware of such data, we will delete it.

10. Changes to This Policy

We may update this policy. Changes will be posted here with the revised effective date.

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